~J. G. Holland~
I travel a lot. Which airline to fly with – it depends on my financial situation at that moment. If I have enough money to spend on a good flight with several requests, I would definitely use an agent for it. And the travel agency of my choice is without a doubt the Flight Center.
The first time I used their service was in 2009 when I decided to go to Osaka, Japan. I was introduced to the best agent ever, and since then I become a loyal customer to her and the agency. Even after she left Flight Center, I would still go there whenever possible.
While it’s true that the service of every agent varies, I notice that the other agents that I went to always strive to provide the best service. They will see it through until the end of it. They cater to every request (or demand) without fail. They would look for the best deal and beat other lower prices (if found).
Since I hardly use other agencies, I couldn’t claim the others are not good. However, I did have experience with one agency that did a very sloppy job. I requested for a Muslim meal on my return flights from Auckland to Lisbon. But he (the agent) requested for the outbound flight only. Luckily I noticed that, and he later added the request for the inbound flight as well. But I failed to notice that he didn’t include (or didn’t even bother) the request for the Frankfurt-Lisbon flight. Yeah, 3 hours without food, was not really a nice feeling, especially if it was a mistake from the agency. Special dietary request was not a joke. I didn’t get it how easily he screw up this simple request. Definitely he didn’t do his job seriously enough. And once the ticket was purchased, there’s no more follow up from him. I don’t know if that’s just him or the agency’s policy, but as a customer, I’m not happy at all.
Flight Center hasn’t failed my expectation thus far. That is why, to me, they are and always be the best!